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Three Cheers for IBM and Lenovo!

Friday, November 2, 2007

I can't believe how easy it was...

Last week the bottom third of the display on my X60 tablet became distorted and wavy. Applying a gentle pressure to the bottom left corner would fix the display. Something was loose, obviously, and I can't just sit around all day squeezing my tablet.

At 9:30 A.M. Monday, I opened up a support case on the ThinkPad's EasyServ site. I was mentally prepared to give up my tablet for 8 weeks, and have my request lost in the pneumatic tube system that dispatches repair orders to an IBM facility where spider monkeys are trained to jab violently at broken hardware with Phillips screwdrivers until a banana appears.

By11:00 A.M. on Thursday, my tablet was back and working perfectly! The standard warranty covered both the repair, and the overnight shipping between Maryland and Memphis, Tennessee.

In a world where customer service consistently disappoints - three cheers for Lenovo and IBM for exceeding expectations. They've earned themselves a repeat customer.

The Blog Is Good, Too

Matt Kohut displays an Atwood-esque enthusiasm for hardware at Lenovo Blogs Inside The Box. Take a look inside the Bejing Desktop Testing Lab, see pictures of a Ruggedized PC, read the usability studies behind Battery Indicator Light Behavior, and drink in the honest tone of "Junk" in the Preload