I get the occasional earful from people who are upset with Microsoft. These rants might come electronically, or they might come in person. If I know anything about the particular problem the person is having, I might try to give them some perspective or background on why Microsoft made the software do whatever it is that is causing the person great pain and suffering. I might know a workaround, or I might not. I might make them happier, or I might not. I do try. C'est la vie.
Today, I am on the other side of the fence.
I updated ActiveSync from 3.something to 4.2 today, only to find they removed the ability to synch a device over the network.
Let me express my feelings about this decision by saying - it sucks. It sucks really large, rotten, ostrich eggs.