Zune Update Depends On Windows Firewall Service

Monday, January 28, 2008
I always feel a twinge of trepidation when I make a non-standard configuration change to one of my machines. For instance, when I turned off the Windows Firewall service on my desktop a few months ago, a voice in my head told me I'd one day be installing software that assumes the firewall service is running, and that software would fail with a mysterious error.

Turns out that software is the Zune updater application.

It took some trial and error (three failed update attempts with error code 0x80070643), but once I turned on Windows Firewall, my Zune update finally succeeded. I'd like to say I did a bunch of fancy sleuthing to track down the problem - but it was just blind luck and a hunch.

The voice in my head now tells me I should leave the service running, even though I have the firewall turned off, because there is a lot more software just waiting to spit out cryptic error codes in the future...

Bilal Haidar Monday, January 28, 2008
Hello Scott,
I had the same problem. I bought a new Zune and was trying to update it from work where I have a proxy server.
I went home and did the update from home and worked fine!

Justin Saraceno Monday, January 28, 2008
I thought I was the only one with this problem when upgrading to Zune 2.3! The update was stuck at 99% install. I gave up on figuring out what was wrong and tried to uninstall the Zune software. It wouldn't let me uninstall so I had to do a system restore in XP to an earlier date. It finally uninstalled and then I performed a fresh install. What a pain!
scott Monday, January 28, 2008
My guess is the software is trying to configure ports in the firewall to allow synchronization to work, but since the firewall is off this step fails and the software pukes.
Wyatt Barnett Monday, January 28, 2008
Well, a better question should be "how did microsoft let the installer slip through QA with a wierd dependency like that." First, users should be presented with options dealing with stuff like firewall configuration. Second, installers presuming something else is existant and functional without an extant declaration of such are retarded.

No, I have not had my coffee yet.
scott Monday, January 28, 2008
Wyatt: Agreed! Even a better error message would have saved me a lot of time.
Andrew Robinson Monday, January 28, 2008

I was about to blog this one, but now you have confirmed this. I had the same issue with 2.2 (or whatever came before 2.3). I did find an obscure method via a registry hack to disable the installer rollback and that is what allowed me to install 2.2. Was hoping that 2.3 would fix the issue but it uninstalled 2.2 and then again failed to install 2.3. I tried enabling the firewall service on a hunch. Fixed.
J Dixon Thursday, February 21, 2008
Thank You SOOOOOO Much! I had tried everything short of throwing my Zune out of the window. It's amazing how simple that was, though I don't understand why Microsoft does not place this as fix for the problem instead of sending us on a goose chase. I have the older 30GB Zune and was trying to update to the newer 2.3 version.
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